FAQ

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What businesses and talent ask us most. Still have a question? Drop In and ask us directly.

For businesses

Working with Dropout.

The basics

What is Dropout?

Dropout provides vetted junior talent for part-time marketing, sales and operations work. Your leaders set the direction, and our people do the everyday work alongside your team, on fixed hours, for one monthly price per role.

How is Dropout different from a consultant, an agency, a freelancer or a staffing agency?

A consultant hands you a report. An agency runs your work through its own process. A freelancer leaves you to manage them. A staffing agency finds someone, then hands them over. Dropout does the work. Our people work for us, we build a team around what each of them does best and we work alongside you.

Who do you work with?

Growing organizations: startups, small and medium businesses, nonprofit and impact organizations, and churches and ministries.

Do you work with churches and ministries?

Yes. Churches, ministries and faith-based organizations get their first 90 days pro bono, no strings attached. Whoever joins your team will respect your values and how your organization works.

Isn’t junior talent a risk?

It can be, without the right support. So every person is vetted for character, backed by an optional Advisory Lead if you want one and guaranteed for life.

Is this fair to the people doing the work?

It has to be. Pay, contracts and support run through Dropout. Our people have growth time built into their week and leave with a title and references they’ve earned. If a role isn’t good for the person doing it, we won’t take it on.

Can’t AI do this now?

Some of it, and our people use it every day. They grew up with it. But AI doesn’t own the result, follow up the lead or show up to the event. People you can trust do, which is why we vet for character first.

Getting started

How fast can we start?

Within days. After a call about your strategy, scope and needs, we match your people, and you meet them before anything starts.

What do I need to provide?

The direction: your strategy, guardrails and what good looks like. Then access to the tools your people need, a short weekly check-in and quick approvals. Nothing goes out without your OK.

Can one person cover more than one role?

Yes. Many organizations start with one person who combines roles, like social media and sales follow-up, or admin and customer support. We match someone whose strengths fit the mix.

Do they work remotely, on-site or both?

Mostly remotely, in your tools and meetings. On-site for events, field sales or wherever it helps, by agreement. We match people who can work your business hours, whether you’re in the US or across Australia, New Zealand and Asia.

Working together

Who manages them day to day?

You set the direction and approve the work. Dropout handles the people side: contracts, pay, support and development. Want a hand steering? Add an optional Advisory Lead.

What’s an Advisory Lead?

An experienced person you can add any time. They bring fresh ideas when you want a new angle, and they’re one point of contact who checks the work and keeps everything on track.

How will I know what’s getting done?

Every week you get a report on what got done, what’s next and what needs you.

Who covers the work if someone is sick, on vacation or leaves?

For short absences, we cover anything time-sensitive, and time not worked isn’t billed. If someone leaves, the lifetime replacement guarantee kicks in at no extra cost.

Who owns the work?

You do. Everything your Dropout team makes for you is yours.

How do you handle access and confidentiality?

Your team works in your tools, with only the access you choose to give. Everyone signs a confidentiality agreement with Dropout before they start, and we’re happy to sign yours too. We recommend giving each person their own login rather than sharing passwords, so you can see who did what and remove access in seconds. When someone finishes working with you, their access comes off the same day.

Who handles pay and HR?

We do. Contracts, pay, support and development all run through Dropout, so there’s nothing for you to set up.

Pricing and commitment

How does pricing work?

An onboarding fee, then one monthly price per role, with no minimum term. It depends on the roles and hours you need. We’ll walk you through it on your call.

How does billing work?

One monthly invoice from Dropout, paid in advance, so your people are always paid on time.

Is the onboarding fee refundable?

No. The 90-day money back covers Dropout’s fees. The onboarding fee pays for vetting and matching, which is what lets us keep replacing until the fit is right, for life.

What’s the delivery bonus?

Part of Dropout’s monthly fee rides on delivery. If the agreed work is delivered, that part goes to your talent as a bonus. If it isn’t, it comes off your next invoice automatically.

Is there a minimum commitment?

No minimum term. Just 30 days’ notice to change or stop. We’d rather earn every month than lock you in.

How much notice do I need to change or cancel?

30 days’ notice to change hours or roles, or to end the work. Changes start from your next billing month.

Can I change the plan later?

Yes. Scale up, scale down or change focus as your business changes.

Can I hire someone full-time later?

Yes, and we’d love you to back your talent’s career. A one-time conversion fee applies.

The guarantee

What if someone isn’t the right fit?

We replace them at no extra cost, for as long as you work with us. And if the agreed work isn’t delivered in your first 90 days, we’ll offer a replacement first, or refund Dropout’s fees. Guarantee terms →

What does the 90-day money back cover?

Dropout’s fees for your first 90 days, if the agreed work isn’t delivered. We’ll offer a replacement first. Contractor pay and the onboarding fee aren’t refunded, and each organization can claim it once. Guarantee terms →

Do you guarantee results like revenue?

No. We guarantee the work agreed at scope, done on time and to the standard you approve. Results like revenue or growth depend on your strategy and your market. We’re the engine, not the outcome.

For talent

Building your career with us.

Not sure what you want to do yet?

Most people aren’t at the start. We match you to what you’re naturally good at, across industries, so you find out what fits with real experience behind you.

Do I need a degree?

No. We look at character and natural strengths first, and everyone we take on has some real experience in the work.

Shouldn’t I get a full-time job first?

You can, and plenty of great careers start that way. Here you get the same foundations: a real title, real responsibility and references from real businesses, with a team behind you and room for a life outside work.

Who pays me?

Dropout. Contracts and pay run through Dropout, so you’re never chasing an invoice.

How does the delivery bonus work?

When a client signs on, we agree with them what gets delivered each month. Deliver it, and part of Dropout’s fee is paid to you as a bonus. Your base pay never changes.

How do I apply?

Applications open soon. In the meantime, read our pledge →

Still curious?

Ask us directly.

Tell us what needs doing. Drop in and let’s find a talent solution.

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Frequently asked questions