Our guarantee

Our guarantee. In plain terms.

Every Dropout engagement comes with three layers of protection. Here’s exactly how they work.

The principle

We’re the engine, not the outcome.

Our guarantees cover doing the work agreed at scope, on time and to the standard you approve. They don’t cover business results like revenue, sales, leads or growth. Those depend on your strategy, your market and decisions outside our control.

Every month

The delivery bonus

  • When we scope the work, we agree with you on what gets delivered each month. You’ll see progress against it in your weekly reports.
  • Part of Dropout’s monthly fee rides on that delivery. If the agreed work is delivered, that part is paid to your talent as a bonus.
  • If it isn’t delivered, that part is credited back to you on your next invoice. You don’t need to claim it.
  • Delivery is judged on the work agreed at scope, not on results outside your talent’s control.
  • Your talent’s base pay never changes.

First 90 days

90-day money back

  • If your first 90 days don’t deliver, tell us before day 90 ends and we’ll refund Dropout’s fees for that period.
  • Contractor pay isn’t refunded, because your talent did the work.
  • Before any refund, we’ll offer you a replacement first.
  • The onboarding fee isn’t refundable. It covers vetting and matching, and it’s what lets us keep replacing until the fit is right.
  • Each client business can claim it once.

For life

Lifetime replacement

  • If someone on your Dropout team stops being the right fit, for any reason, at any time, tell us and we’ll replace them at no extra cost.
  • “For life” means for as long as you work with Dropout. There’s no limit on replacements.
  • You don’t need to justify the change, though your feedback helps us match better next time.
  • We’ll match a replacement within 10 business days.

The fine print

How to claim. What’s not covered.

How to claim

Email dropin@withdropout.com with your business name and what’s not working. We’ll confirm within 2 business days.

What’s not covered

  • Unpaid fees, or work missed or stopped because tools, access or approvals weren’t provided.
  • Money-back requests made after the first 90 days.
  • The onboarding fee.

These terms sit alongside your client agreement. If the two differ, your client agreement applies.