Operations
Operations that don’t run through you.
Junior operations talent in fractional roles: running the inbox, the orders and the projects, and writing it all down so the business doesn’t depend on one person’s memory.
On track.
Operations · this week
Running smoothly
- Supplier orderPlaced
- Event run sheetReady
- Weekly reportSent
- Customer emailsAnswered
- Inventory countDone
✓ Nothing dropped
Where it usually starts
Growing fast. Running on memory.
You’re the bottleneck
Every decision and every question comes back to you.
It all lives in inboxes
Orders, suppliers and customers, tracked in spreadsheets and email.
Projects keep slipping
Deadlines move because nobody owns the follow-up.
Nothing’s written down
If one person is away, the work stops.
An example
Out of the founder’s head. Into a system.
Say you’re a product company two years in, where orders, suppliers and launches all live in the founder’s head. Here’s how we’d set it up.
Every week
An Operations Coordinator
- Runs the day-to-day: inboxes, scheduling and orders
- Tracks suppliers, stock and deliveries
- Keeps projects on schedule and people updated
- Builds the systems and guides, and reports what’s working
Your leaders set the direction. An optional Advisory Lead checks the work before it reaches you.
Systems
We build the systems. Then we run them.
Most growing businesses run on spreadsheets, inboxes and memory. We set up simple systems that fit how you already work, then keep them running.
Processes
Step-by-step guides, so work doesn’t depend on one person.
Project management
Boards, timelines and owners for every project.
Customer support
Inboxes and help desks that get every customer an answer.
Reporting
Dashboards that show what’s working and what’s stuck.
Tools we work in: Notion, Asana, Monday, ClickUp, Airtable, Google Workspace, Microsoft 365, Shopify and Zapier.
The roles
Roles from the inbox to the dashboard.
Real titles at fractional hours, each matched to what the person does naturally well.
Operations Coordinator
Runs the day-to-day: shared inboxes, scheduling, vendor follow-up and the admin that slows a founder down.
Executive Assistant
Manages calendars, travel, meeting prep and follow-ups for your leadership team.
Project Coordinator
Keeps every project’s plan, owners and deadlines current, and chases what’s slipping.
Events Coordinator
Plans events end to end, from venues and vendors to run sheets, and runs them on the day.
Systems & Process Coordinator
Writes down how the work gets done, builds it into your tools and keeps the guides current.
Customer Support Coordinator
Owns the support inbox and help desk, resolves what they can and flags patterns worth fixing.
Combine roles. One person can cover a few of these, or pair admin with customer support, for one monthly price. See the deal →
Teams
An operations team that runs the business and improves it.
A small Dropout team that keeps your operations running and your systems improving every month: an operations coordinator, a project coordinator and a systems coordinator. Add an optional Advisory Lead to keep it on track.
Planning an event? We’ll put together a team to plan it and run it.
Systems.
Your operations team
Operations team
- Operations CoordinatorRuns
- Project CoordinatorPlans
- Systems CoordinatorBuilds
+ Advisory Lead
What a month looks like
- Daily admin, scheduling and inboxes, handled
- Suppliers, orders and deliveries, tracked
- Projects planned, updated and delivered
- At least one system built or improved
- A monthly report on what’s working and what’s stuck
Nothing changes in your systems without your sign-off.
Your business stops running on memory, and someone learns how a business really runs.
Always the one on schedule? Explore operations →
Drop In
Walk us through your week.
We’ll tell you what we’d take off it.